I sent my Dell laptop into the Geek Squad on June 2, 2009. It is now six weeks later. My laptop has been to Louisville, Kentucky twice and is now sitting on some Geek’s work station in Chicago. It was supposed to be overnighted for the third trip on June 29, but somehow it wasn’t received in Chicago until July 6. They tried to tell us that it was because of the Fourth of July holiday. Hmmm, something is not adding up properly here.

Of course, the Geek Squad is only the middleman between us and Dell, so they cannot do anything they are not authorized to do or they won’t get paid. They did offer us a very generous opportunity to purchase a brand-new computer, set it up and use it until my laptop comes back, and then they will take it back with no restocking fee. I’m thinking that buying another computer from them is NOT the answer.

According to a local Geek, it has now been sent over for “Extended Testing.” I guess that means that whatever they are doing is not working. Surprise!

Nevertheless, if you’ve noticed the blog has been pretty sparse, don’t ask!